Warranty vs. Extended Care – What You Need to Know About AEM Test Equipment

At EGAL, we want to make sure you get the best performance and protection out of your AEM test equipment. We often get questions about the differences between the standard warranty, additional coverage, Extended Warranty, and Extended Care options.

To help you make the right choice, we’ve put together this short and easy guide.

What’s Included in the Standard Warranty?

You’ll find specific warranty details for each AEM product on the AEM website under Specifications.

Key Points:

  • TestPro & NSA Handsets
    2-year factory warranty
    Extendable to 5 years with product registration
  • Fiber Modules & Test Adapters
    1-year standard warranty
    Not extendable, even if registered

Factory warranty only covers manufacturing defects. It does not cover accidental damage, misuse, or wear and tear.

Warranty vs. Extended Care – What’s the Difference?

Feature Factory Warranty Extended Care (EC)
Scope Manufacturing defects Accidents, wear & tear, calibration, user error
Duration 2 years (5 w/ registration) 1 or 3 years – must be purchased within 3 months
Coverage Factory issues only Repairs, annual calibration, support, updates
Applies To All AEM products (some limits) All AEM products (NSA = no calibration)

Extended Care is a paid plan that ensures broader coverage and peace of mind, especially for critical test equipment in daily use.

Why Choose Extended Care?

  1. Free Repairs – Even for accidental damage
  2. Priority Support – Faster technical assistance
  3. Free Annual Calibration – Up to 3 included
  4. Firmware Updates – Access the newest features
  5. Faster Replacements – Reduce downtime
  6. Training Access – Webinars and sessions
  7. Cost Savings – Lower total cost of ownership
  8. Longer Equipment Life – Better ROI

 

Frequently Asked Questions (FAQ)

Q1. Can I purchase Extended Care a year after buying the product?
Normally not. It must be purchased within 3 months.
Exceptions are possible—ask us to check your case.

Q2. Can I extend Extended Care after 3 years?
Yes, if spare parts are still available.

Q3. Where is calibration done under EC?
AEM-owned labs in France, UAE, Singapore, USA
Certified centers in: South Africa, Saudi Arabia, Italy, Slovenia, Greece, Belgium, India, Australia, Poland – and more coming.

Q4. Is Extended Care available for NSA units (no calibration)?
Yes – EC still covers accidental damage, updates, and support.

Q5. What if my unit gets dropped or damaged by water?
Only Extended Care covers accidental damage.

Q6. What if I didn’t register my product?
You’ll only have the 2-year warranty. EC still must be bought within 3 months.

Q7. How can I check if my unit is registered?
Contact us with the product’s serial number.

Q8. How long will AEM support these products?
AEM is committed to long-term support – potentially 15 to 20+ years.

Did You Know? (For Our Smart Buyers)

On-Site Calibration is Available
We can even calibrate equipment on your premises – a premium service for top clients!

If you’d like help registering your product, requesting Extended Care, or reviewing a special case, reach out to us directly – we’re here to support your success!

📧 sales@egal-eu.com
📞 +386 (0)31 737 831